The outstanding HP management/support team DocSense uses an approach that always produces the results you are looking for. "pricing, service and integrity"
- Jim McGarry, Chester Co. Pa

When it comes to repair office printers, there are many questions that might keep you from making the call or worse, living with the problem. Who will you choose to repair your device?

Will they let me know if the machine is worth repairing?
DocuSense technicians manage thousands of print devices across the continental United States - we have the experience to know when you are wasting your money.

Will they know if the printer is covered by manufacturer's warranty?
Our certified technicians stay up to date with all client warranties, if you're covered, we will know it.

Will they take the time to try to help me over the phone?
This may seem like an obvious question, but it may surprise you to learn that many print service companies will not take a few minutes to see if th eproblem can be easily fixed over the phone. We are here to better service our clients, if the problem is a simple fix, we will diagnose it right away and be able to provide you with instant, actionable information right over the phone.

Will they show up on time to service my printer?
We understand you are at work and are busy. We will be there when scheduled, on-time, to solve your print-related problem.

Will they have the parts they need when they visit?
DocuSense technicians will coordinate with your administrative staff to ensure all parts needed to service your printers are on-hand when needed.

Will they they repair it right the first time?
We guranteee our service technicians will repair your printers, the right way, the first time, or it's on us.

Will they be reasonable about the cost?
We build relationships for the long-haul. We are not a fly-by-night operation looking to gauge companies with huge print repair costs, instead we want to build tangible value and carry our client relationships for years to come.

What happens if they can't repair my printer?
If we are unable to repair your printer, we will replace it, or at least provide you with a functional machine until such a time when you can get another one.

With DocuSense you have a partner that understands your concerns, and you can rest assured that your multifunction device or printer will be fixed right, the first time, at a fair price.

When you call DocuSense, you'll take advantage of over 20 years of knowledgeable, first-rate on-site service. First you'll get help over the phone that might just prevent the service call. Then, if needed you'll get an accurate assessment of your machine's value and help deciding if the device should be fixed.

Should you need a repair visit, you'll get a factory-certified technician with a fully stocked van boasting a 98% first-time fix rate. You'll also get DocuSense's guarantee; If we can't fix it, you'll get another machine at a reasonable cost to replace it.

Isn't it time you had a partner who understands the service you need and can deliver it on-time at reasonable cost? Make the right call. Simplify your processes, your work, your life. DocuSense - Complexity Simplified